Ford

2500 West Henrietta Road
Directions Rochester, NY 14623

  • Sales: (877) 894-5951
  • Service: (585) 277-3280
  • Parts: (585) 475-1064

Code of Ethics

 

Cortese Auto Group Code of Ethics is designed to reinforce our personal commitment to quality service and high ethical standards. As a member of the National Automobile Dealers Association, member dealers subscribe to the following principles and standards. Implicit in this Code is the requirement that NADA members comply fully with all federal, state, and local laws governing their businesses.

WE PLEDGE TO:

  • Operate this business in accord with the highest standards of ethical conduct. Treat each customer in a fair, open, and honest manner, and fully comply with all laws that prohibit discrimination.

  • Meet the transportation needs of our customers in a knowledgeable and professional manner. 

  • Put our promises in writing and stand behind them.

  • Represent our products clearly and factually, standing fully behind our warranties, direct and implied, and in all other ways justifying the customer's respect and confidence. 

  • Advertise our products in a positive, factual, and informative manner.

  • Detail charges to assist our customers in understanding repair work; also, provide written estimates of any service work to be performed upon request; or, as required by law.

                                                                                                                                    John P. Cortese

                                                                                                                                    President Cortese Auto Group

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