Ford

2500 West Henrietta Road
Directions Rochester, NY 14623

  • Sales: (877) 894-5951
  • Service: (585) 277-3280
  • Parts: (585) 475-1064

Customer Testimonials


April 07, 2015
Rockne
Huge thank you to Paul Marianelli and Dave Ferris for the exceptional assistance and service. I purchased a beautiful and loaded 2012 VW Jetta for my daughter. The car is impeccable and the price was extremely fair. My daughter loves it! Thanks for everything. Will definitely be back in the future.


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March 18, 2015
purplepeopleeater
My experience was excellent. Sam Cubiotti was great. He listened to what I wanted and got me into the car that I wanted the same day, I was so excited to get my purple car. So many comments on where I got it, and the color. The car is totally me. This is my 3rd Mirage in 20 years love the cars.


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March 10, 2015
SoccerCoach
Start to finish w/ Larry Musson on this purchase was great. I certainly tried his patience more than once searching to balance my "wants" vs my "needs". I didn't need to trade in my Honda, but after speaking with Larry I figured out I could not only trade in my Pilot for a new Explorer with nearly the same options, but I also could lower my monthly payment by over $100. My new Explorer is certainly more comfortable and roomy than my 2012 Honda Pilot. Thanks Larry!


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February 17, 2015
Ellis
Worked with Burt Lyon to special order a 350 HD Ford Transit cab and chassis w/ 12" Unicell overhead door box, with no paneling to reduce weight. Spare duals tires and rims for summer for do it myself save time change or bring in to Cortese, under coating, accidental overhead door open dash warning light. Cab to box access door and step bumper. For my Plumbing, water systems, and HVAC business. Burt, and his Buddies at Cortese pulled it off! I love this truck. I get to a job and don't w


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January 25, 2015
tsmith05
from start to finish in buying a 2015 ford fiesta Andrea Chapin was the best salesperson to have helped me in getting the best deal possible. I highly recommend Andrea to anyone for she will go the extra mile in making sure you are satisfied with your purchase. I would buy from her again when I am in the market to get another car based on my experience with her.


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January 21, 2015
Rich52
I had a very good buying experience working with Bill Clifford. Bill got me he right financing, trade value and extras that I needed to purchase my CRV. He is thorough and efficient. I appreciate those qualities because I wanted to take the time to research the vehicle and do the test drive, not spend time negotiating and doing the paperwork. Bill made it easy for me to make the right choice.


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January 21, 2015
Areacode52
I am not the easiest consumer, this I know. I went into Cortese headstrong on taking no BS. Chris was excellent in handling my negotiating and take no BS attitude. Not once did he act unprofessional in regards to my attitude. When I go into a dealership, I am not looking to make friends or a new buddy. I wanted to hammer out a deal. Chris and the team could handle anything I brought at them. They wanted business and they earned it! Chris is knowledgeable of the vehicles, services, and present


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January 17, 2015
Ccguard
After finding the perfect car an hour and a half away from us, we went to Cortese Lincoln on a weeknight. We found out just an hour before we left that the Lincoln dealership closed at 6p, and we thought they closed at 8. well Wayne stayed around way after he should have been home to help us and show us the car that we were hoping to purchase. It turned out to be a perfect match all the way around. We left a deposit in hopes that we would be able to pick ithe car up the following weekend. A


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January 10, 2015
STUKESY
I really enjoyed myself getting this car. It;s more than I thought I was going to be paying but overall I went online and got a call the same day and went in that afternoon. I met with Bob Harmor who is a great person. This was done all on the 30th of December and on the 31st of December I was driving away with my new 2014 outlander sport. Its a fabulous blue. I thank all those who assisted with this end of the year deal. Did I say that I wanted by the end of the year. It was a happy birthday, m


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January 05, 2015
Ique
My first ford, with good deal. The care was perfect, all my questions and doubts were answered, and the negotiation was as I expected. I had no problem to buy, and everything was quick and simple. Thank you Cortese and Thank you Tommy.


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December 29, 2014
sly9377
Great experience! Traded in a vehicle we bought 8 months ago for a smaller vehicle, and they made the process seamless. Would highly recommend Cortese and Chris D. to friends & family


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December 16, 2014
zobeht
I purchased a 2014 Mustang. It was a great experience. Cardell was pleasant. Answered all my questions. He spent extra time explaining how everything worked on the car at delivery. He even helped me pair my phone with the care bluetooth. A+++


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December 02, 2014
mikeblood
Bought a 2012 dodge avenger and sam and the whole cortese group is just great, highly recconmend this car dealership. Sam made a great effort to make sure i got what i was looking for.


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November 26, 2014
P. Inzer
I was extremely impressed with the total process of obtaining a 2015 Chrysler Town and Country from Cortese Auto Group. This is the second Town and Country that I have purchased from this dealership and I have been totally satisfied with the service that I have received. I wouldn't think of looking anywhere else for another vehicle.


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November 02, 2014
woz
We started our our search on the Internet and found the exact vehicle we were looking for here. We called and asked a few questions on Sunday and scheduled a visit for Thursday as we were coming over 100 miles to see this vehicle..Upon arrival at 11 am..they had the car out and ready for a test drive..after very fair negotiations we went to lunch in one of their vehicles and drove home at 430 pm with our new vehicle..EVERYTHING WAS EXCEPTIONAL..everyone we dealt with including the detail person


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November 02, 2014
Tianyu Sun
Tucker is a perfect dealer. He give me lowest price for my focus and answered all my questions. It's a nice experience to get a car from him. If I considering changing my car, I will take him for my first consideration.


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October 09, 2014
Esc-2014
Bought a 2014 Escape recently and Dan Tucker was the Sales rep we worked with. He made the car shopping and buying experience stress free. We visited other dealers, but were most impressed with Dan's approach and we found him to be most helpful, knowledgeable, flexible, and a good listener. We've never owned a Ford vehicle, but are glad that we gave the Escape our consideration. We have already said good things about Cortese Ford to friends and would definitely go back for future car pur


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October 08, 2014
mmande
I recently bought a 2014 Ford Fusion from your dealership. It has been a great experience working with Dan Tucker thanks to his excellent salesmanship. He was respectful, knowledgeable and avoided the high pressure sales tactics that most people find offensive. He listened to what I was looking for and worked with me to find a car that fit my needs. He did so without the game playing tactics most other dealerships dish out. Dan went out of his way to work with me and his management on pricing an


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September 17, 2014
jb00059
2014 Focus. Pleasant experience not only with price but sales rep Tom made the whole process easy and quick. Highly recommend Tom if you need a vehicle.


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September 16, 2014
gary.warren.18062
With Tom Ciavarri’s guidance and expert support we are driving a new Ford. The first American car we've owned in over 25yrs.Ford is the number 1 automaker that did not take a bailout and is going strong, this is do to strong levels of integrity within the company, starting from the top, for their products.


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September 16, 2014
lbulloc2
Love my Ford C-Max thank you for everything and your willingness to continue to provide support now that the sale is complete and time has pasted. Nice to know I can still contact you if I need to.


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September 10, 2014
mcromartie
When I met Andrea C. I new my father and I were going to have a great experience. She did not disappoint! She was Awesome!!


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September 02, 2014
floor
It was our first experience buying a car at Cortese and our sales person Donna Spofford was amazing! I could not ask for a better sales women! I feel like I have know her all my life. So happy to have met her and I will definitely be sending customers to her. Thanks Donna for the great experience!


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August 29, 2014
frank.sanseri
Bought my fourth vehicle (third from Anna) last week. Couldn't ask for a better sales experience. Anna is one of the warmest, friendliest, and most competent sales people I have ever worked with -- which is why I keep going back to her. And even when something went wrong this time -- first time that's happened -- Anna took care of me without question, complain or delay. This is a great dealership, and a great sales experience.


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August 19, 2014
CarmT3
I have always avoided what I considered an unpleasant experience: buying a car. My late husband would bring a car home from a dealership for us to test drive for a couple days. Ten years ago he chose a 2002 Lincoln Town Car over a 2003 Cadillac from another dealership. The reason for his choice was Wayne Rainey. Now, I reluctantly decided to trade in that reliable car since the mileage was well over 100,000 miles. I went back to Cortese in search of a certified Lincoln MKS and more importantly i


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August 19, 2014
JimmyV.
I have not purchased a vehicle in many years. I kept my cars for as long as I could, and when they got 10 years old or older, I searched out a new vehicle. Before I shoped this time,I did some research, but was quite upset over hearing all my friends telling me about the bad experiences they have had buying cars. I stopped into Cortese Ford last Friday. I was so lucky to meet, and work with a young lady that immediatelly made me comfortable. Her name is Andrea Chapin. She was friendly , kind, an


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August 19, 2014
chefkenfac
Came from Buffalo to "look" at a MKZ and fell in love with it. The price was lowered even before we saw the car and started the negotiations!! Bill was fantastic and patient as we mulled over a couple of other vehicles we saw when we arrived, but he fully understood and was happy to show as all the benefits of the 2012 in comparison. Thanks for a no pressure, ENJOYABLE vehicle buying experience. We will be back and referring friends to this "class act" dealership. THANKS!!!!


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August 12, 2014
Donna Florack
We are repeat customers. I had my first Cortese car in 2004 when I leased a new Escape. I loved that truck (back then it WAS a truck - not the scaled-down whatever it is now). When the lease expired, I bought a pre-owned 2006 Fusion (in 2007). We still have that car, and we STILL love it. When our family-hauler (a 2004 Buick Rainier) began giving us reliability issues, we decided to return to Cortese. We met with Tommy Ciavarri when we walked in (no appointment). We now own a 2012 pre-owne


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August 06, 2014
HarryHeaney
I found that Dad Tucker did a great job representing Ford and Cortese. I purchased a C-MAX a few days ago and found that the car actually met or exceeded all of the advertised benefits. Dan is a credit to Cortese and Cortese is a credit to Ford. Your team, especially Dan, are all clearly dedicated to customer satisfaction. I have been and will be continuing to recommend Dan and Cortese to potential buyers. For example, I will be meeting shortly with members of the New York State Electric Ve


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August 06, 2014
telliot16
I am a recent college graduate and I wanted to get a new car when I got my first job but I had no idea when that would be. I went to Cortese Ford to look and Dan Tucker help me look around, He was really helpful even though he knew I had no idea when I was going to buy the car. When I got the Job 3 months later I knew who to call. He still remembered me after 3 months and was very helpful in finding me a car within the new stock. He was really pleasant, personable, and knowledgeable in all areas


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August 04, 2014
joshcorter
great guy! did a great job find the mkx we wanted and at the price we needed. cant wait for the next car or truck he helps us buy!


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August 03, 2014
Waxking5
Marc took the time to explain the many options of the Lincoln MKZ. He really did a thorough job from selling and made the finance piece go smoothly. Marc made us feel very comfortable during our negotiation time. He really was the difference why my wife and I purchased our vehicle at Cortese. We would highly recommend Marc to anyone looking to purchase a Lincoln, he is extremely knowledgeable.


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July 26, 2014
dwinks
We just bought a 2014 LincolnMKZ at Cortese Auto Group. We couldn't be more pleased with the car or the excellent service we recieved. Our sales rep, Wayne Rainey, was a joy to work with, he met us at the door, found the vehicle we were looking for, and went way over and above to get us the deal we needed to lease this car. We have been buying or leasing our cars from Cortese since 1996 and have never been disappointed in the treatment we get there. Thank you, Wayne and the entire staff at C


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July 20, 2014
Knicosia
I have bought several vehicles here and Andrea was a pleasure to work with. She listened to our request with understanding and respect and delivered in a very timely manor!!


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July 16, 2014
Jlhelsdon
From start to finish my experience with Laurie for the internet inquiry to Sam handling the rest was outstanding I will purchase from Sam again


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July 03, 2014
Carlosford
Chris whaling is one of the best and I'm very happy with the f150 xlt it was a great deal..if anyone is going to buy a car go to cortesse ford on henrrietta ny and ask for Chris whaling he make sure you get the car you want at a decent price.thanks Chris ??


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June 20, 2014
oxford267
Sam was very friendly and helpful but never "pushy" or overly aggressive. Purchasing the car was quick, and all of the paperwork was prepared on schedule. Overall, it was a nice experience


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June 19, 2014
sandjandm
We received a call from the dealership regarding our van, they were looking for good used cars. At first I was skeptical thinking it was just a way of getting customers to come in. But something about the girl, Hannah, made me think it was worth checking out. I called and was put in touch with Sam Cubiotti nod was very pleasantly surprised with the sincere honest conversation we had. After about a 10 min. Call and a couple of call backs we had a great deal and were on our way to Rochester, 80 m


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June 10, 2014
ecastello
Every single time I go to get my vehicle serviced, I am treated as if I'm his favorite customer! At times, the repairs are high in cost but the customer service is impeccable.


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June 10, 2014
ecastello
A few years ago, I have purchased a used 2007 Lincoln MKX from Cortese Lincoln and recently went in for service. The time has come where I had to put some $ into the vehicle for items not covered under the warranty and I shared my frustration with Dino in the Service Department. I inquired about leasing and he called Bill over who answered my questions. We eventually made our way to his office and long story short, we made a deal. I entered into my first leasing experience for a 3 yr. term.


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June 06, 2014
cnash8791
This is the second purchase for me from Cortese. Bob was excellent at answering all questions and never made me feel "pressured" to buy right then. I would absolutely recommend Cortese and Bob to anyone looking for a new car.


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June 04, 2014
tammyweaver64
MY SALESWOMAN ANDREA MET MY HUSBAND AND I WITH A FRIENDLY HAND SHAKE AND WARM SMILE....SHE WAS VERY KNOWLEDGABLE OF THE CAR I WAS INTERESTED. SHE WAS NOT PUSHY...SHE TOOK HER TIME WITH US...EXPLAINED EVERYTHING AND ANSWERED ANY QUESTION WE HAD. SHE WAS EXTREMELY POLITE AND VERY PERSONABLE. WE ENJOYED WORKING WITH HER TO PURCHASE OUR VEHICLE. I COULDNT BE HAPPIER !!


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May 23, 2014
jimbo9172
I had posted a comment a short time ago about the horrific issues I had during the process of purchasing my new Dodge Avenger and the service I received. John Cortese had contacted me and apologized for the issues I had and the service I had received from his dealership. Running a business myself I understand how things may fall through the cracks and how important it is that issues be resolved no matter if it is a big issue or small. John did take care of the issues to his best ability and I am


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May 20, 2014
MarkDeNeve
I started out looking at a used vehicle from Coretese Dodge and both Sam Cubiotti and John Coretese were very helpful in making the buying process simple. They worked with me on my change of direction, all along with no pressure to buy BUT making me feel they were interested in making me happy. I ended up with a GREAT deal on my new Challenger and I was so happy with the experience after closing the paperwork on my car we turned around and bought a new car for my wife. That experience was jus


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May 19, 2014
goldee256
Hello, Had a chance to work with Anna Moretti very great person knows the business well She treated me and my mom well Great person also I would recommend anyone to work with her and Cortese Auto Group great place they treat you like family!!!!!!!!!! And they get the job done very excited with my new Dodge Dart!!


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May 19, 2014
KDeNeve
I cannot begin to tell you how grateful I am to have stumbled upon Cortese when looking for my husband's new car. San Cubiotti was SOOOO knowledgeable, skilled, professional and friendly - he made the entire process seamless for us! He was able to make my husband's dream car a reality, and I will always be grateful for that! It was because of Sam and what he brought to the table that my husband and I decided to look for a new car for me. It was NOT planned at all - my car was only 2 year


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May 18, 2014
elaineskip
We purchased our first Lincoln three days ago and found Bill to be courteous, informational and patient. We trust he was sincere in inviting us to call on him for assistance at any time in learning about our new Lincoln because we WILL be calling him!


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May 13, 2014
nicolekulzer
Great experience! Second car we have bought through Cortese and could not be happier with our purchase. Our salesman Bob Harmor was very helpful and knowledgeable, not pushy about the vehicle we were interested in purchasing.


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May 11, 2014
MBreedlove
Amazing how a late morning phone call can change you entire day but that's what Anna did for me. Not only did she advance my plans to turn in my lease earlier but managed to get me into a vehicle that I had been thinking about for the past 6 or so months. She is super friendly and completely on top of everything, which allows for a smooth flowing transaction. It was one of the best experiences purchasing any item that I've ever had.


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May 06, 2014
RondaSick1
I am a new customer of Cortese Ford. We went to the dealership for just a test drive of the New Ford Escape. We were very Lucky that Burt Lyon was the one that assisted my husband and I. Burt was extremely helpful in answering any questions we had and was very knowledgeable about the product of interest. He was very detailed, friendly and listened to us as a customer. He is a great salesman, with a wonderful sense of humor. He is an asset to Cortese Ford. When I have questions, Burt has been


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