Meet Our Team of Professionals at Cortese Ford

Click on one of the people below to find out more information.


Shane Chapin , Ford Certified Sales Manager New, Used, CPO

Shane is a Ford Master Certified Sales & Leasing Manager with over 11 years of dedicated service with Cortese. Shane is responsible for managing our large used vehicle inventory as well as working with customers to help them fit their vehicle wishes into their vehicle budget. 

Shane is happily married and the proud father of 5 beautiful children and a U.S. Army Veteran with 9 years service to our country.

Dave Eichelberger, Ford Certified Sales Manager, New Used

Dave is a Ford Master Certified Sales & Leasing Manager with over 8 years of dedicated service with Cortese. Dave is responsible for managing our large new vehicle inventory as well as working with customers to help them fit their vehicle wishes into their vehicle budget. 

Dave is happily married family man with 4 children, he's a Veteran of the U.S. Navy! He's an outdoor enthusiast, loves hiking, off-roading, bull dogs, and all things American!

Tom Ciavarri ,
Sales & Leasing Consultant

Tom is a Ford Certified Sales & Leasing Consultant and Truck Certified, with over 10 years of dedicated service with Cortese. Tommy prides himself on his consistently high customer satisfaction score given to him by his customers.

Tommy's an avid race fan, and loves working on his 09 Mustang GT, and Loves his dog Watson! and his Wife 

See Tommy today for all your automotive needs.

Jack Hawes, Sales Consultant

Victor Bay, Sales & Leasing Consultant

Phil Valenti, Sales & Leasing Consultant
585-475-1211 Ext.304

Phil may be a rookie to the automobile business but he's a professional through and through. Ford Certified Sales and Leasing and is a great addition to our team! Stop by and see him today.

Phil is an avid sports fan, especially basketball! Go Figure!

Naim Daniels, Sales & Leasing Consultant

Lou Siragusa, Sales & Leasing Consultant

Lou, is a Ford Certified Sales & Leasing Consultant who just celebrated his first year in the business. He loves helping people find the vehicle of their preference with out pushing.

Lou's a self proclaimed gearhead who loves modifying cars in his spare time. 

Burt Lyon,
Sales Consultant

Cardell Bouie Jr,
Sales & Leasing Consultant

Cardell is a Ford Certified Sales and Leasing Consultant, he has been with Cortese Ford for over 7 years.

He's a big Basketball and Football fan.

Mike Lanze, Sales & Leasing Consultant

Ryan Pancione, Sales & Leasing Consultant


Ford & Lincoln

Ron Christiano , General Manager Ford & Lincoln

Ron has been with Cortese Auto since 1987, starting as a sales consultant for Cortese Dodge, he made top sales consultant in the state of New York for two of his five years, runner up twice, and was promoted to new car and truck sales manager after five years and then general manager of Cortese Ford when John Cortese purchased the  Ford store from the Ford Auto Collection in 2001, and added Lincoln to the group in 2012.

Ron believes in one simple philosophy and has maintained it since day one, it's to Treat Every Person you come into contact with the way you would want to be treated! These are people with wants and needs, help them achieve them and they'll help you achieve yours!

And know what you're talking about!


Finance & Insurance

Darren Sneddon,
Business manager

Darren is a born and raised in Hilton, he's a graduate of Rochester Institute of Technology in 1996, with a Bachelors in Finance. He started in the automobile business over 14 years ago. We're excited to have Darren on our team and welcome all his past customers to come see him at Cortese Ford. 

Darren is an avid runner and enjoys his free time with his son and daughter and working in his yard.
He's also a fairly good golfer.

Steven Weston , Business Manager



Keith Osier, Service Manager

Keith is a Ford Master Certified Service Manager with over 17 years of dedicated service with Cortese, 22 overall. Keith is responsible for managing one of the finest groups of technicians in the automotive business today! As well as maintaining high levels of customer satisfaction and Fix it Right(the first time) Scores in the industry.

Keith is happily married and the proud father of 2 children who are active sports enthusiasts.

Dave Robinson, Service Manager
585-475-1211 ext.9331

Darren Van Orden , Ford Certified Service Advisor

Darren has been with Cortese for 25 years and has worked his way up from lot man, rental agent, body shop asst. manager, to service. Darren has been and continues to be an asset to our store because of one simple reason, he cares, and that's reflected in his loyal customer following! He's a Master Certified Service Advisor, and a people person.

Darren enjoys his family time, riding motorcycles, working on his '70 T-Bird, and keeping up on worldly events.   

Patrick Zimmerman,
Ford Certified Service Advisor

Patrick is a Master Certified Service Advisor who has over six years experience in the field. He prides himself on keeping a high customer service satisfaction score by taking the time to make sure his customers have a clear understanding of their vehicles necessary maintenance and repairs.

Patrick enjoys boating, dirt bikes, going to the gym, trips to Florida, shopping on Amazon?

He's also the commissioner of the Cortese Ford Fantasy Football League, and champion.  

Al Rosetter, Service Advisor

Al has over 30 years experience in the automobile business, 8 with Cortese Ford. He' a Ford Certified Service Advisor. He takes pride in helping others and maintaining a high customer service satisfaction score. 

Al enjoys spending time with his grandkids, camping, adventure walks, and sight seeing.

Susan Johantgen, Service Reception/Cashier

Sue has been a helpful hand to our customers and a solid foundation to our service department for over 17 years.

Tyler Hagenbuch, Service Technician

Tyler has been servicing vehicles for a half a dozen years, Graduated from Tech School, and has begun his Ford Certification for Master Technicians.

Welcome to Cortese, Tyler

Taylor Turcotte, Service Technician

Taylor is working on his fifth year with Cortese Ford and has already received his Master Technician Certification and is working on specialization training.

Taylor enjoys playing Pokemon competitively around Rochester, watching scary movies, and playing the board game Operation with friends! 

Jack Duffy, Service Tecnician

Jack has 5 years experience specializing on truck repairs. Working on his Master Certification.

John Van Slyke, Service Technician

John is almost a five year Cortese Ford veteran and has become a Transmission Specialist and is working on his other Certification Opportunities.

John is a motocross enthusiast, loves music and going to concerts, skateboarding, skiing, snowboarding, and wake surfing.

Dylan Colbert, Service Technician

Dylan has been a Ford Technician for over 7 years and is Diesel Engine Certified. Working on his Master Certification with Ford.

Dylan races asphalt modified cars in his spare time!

Robel Merara, Service Technician

Robel was born in Ethiopia and came to the United States in 2007, he is a Graduate of Rush Henrietta high school in June 2013 and received his associates degree in automotive repair from Monroe Community College in 2015. Congratulations Robel your journey was long, but the rewards will be worth it! 

Three Years of Service with many to follow!


Mark Heneghan, Senior Master Certified Technician

Mark is a 45 year veteran in automotive repair, all at this location and is a Ford Senior Master Certified Technician. He's also Diesel Certified Technician and a shop team leader. He knows cars!

Mark enjoys his family time and working around his home. 

Harry DeVoe, Ford Master Certified Technician

Harry has been servicing vehicles at this location for over 39 years, 18 with Cortese Ford. He is a Senior Master Certified Technician, which means he's a Doctor for Automobiles! Bring your car in for its overdue physical today!

Harry enjoys time with his family, auto racing, and camping. 

Andrew Whitmire, Service Technician

Andy has 15 years experience in automotive repair with Cortese Ford. He's a Senior Master Certified Technician and knows how the technology in todays vehicles work.

Andy's hobbies are motocross racing, wakeboarding/surfing, and listening to country-rock-& alternative music.

Scott Rhodes, Ford Service Technician

Scott is a 30 year technician here and is Ford Certified for Transmission and Diesel Engine repair on top of anything else. He's also a team leader.

Kevin Haude, Service Technician

Kevin is a Front End Specialist as well as an Alignment Specialist with 30 years experience, Kevin knows front ends!

Rick Crego, Service Technician

Rick is a Cortese Certified Technician with over 25 years experience in the auto business.

Rick is an active volunteer Firefighter for 25 years and owns his own dirt track race car, and drives it to! Win one for us Rick!

Paul Dame, Service Technician

Paul is a Cortese Ford Certified Service Technician and has been for nearly 25 years now.

Paul enjoys time with his family going fishing, camping, hiking, biking, and kayaking. Woe, I'm tired thinking about all that!

Joshua Maxwell, Service Technician

Josh has been in the automotive service industry for 20 years and is  Ford Certified on HVAC(AC), Electrical & Electronics, Steering and Suspension Systems.

Josh's hobbies are going to classic muscle car shows

 and gardening.

Tom Andrieano, Service Technician

Tom is a 23 year veteran in the service department, specializing on new vehicle preparation and used inventory preparation.



Don Heelon ,
Parts Manager

Don is a part of the foundation of our building! He's been in the business for 48 years, 45 as a parts manager at this location. He's a Ford Certified Parts Manager meeting all requirements of his position and does a great job managing a huge parts inventory as well as six parts employees.

Donny is a big Nascar fan and enjoys spending time with his wife, daughters, and 3 grandchildren. Enjoys going to the movies and is involved with his church.

Mark Rowland, Parts Counter

Mark has been locating, stocking, & ordering parts for 42 years!

Great job Mark! Ford Certified Parts Service

Mark is a Brongo Horseshoe Member, Antique Auto Collector, and Antique Toy Collector.  

John Dugo, Parts Counter

John has 37 years in the parts business, almost 32 with Cortese. He is Ford Parts Service Certified. Parts Parts and more Parts.

John enjoys bowling, spending time with his family especially his grandchildren!

Devin Taylor, Parts Counter Wholesale-Retail

Devin has 16 years experience in Ford Parts and is working on his next level into management. He is Ford Parts Manager Certified-Parts Counter Certified & Parts Wholesale Certified.

Devin plays guitar and bass in bands.

Frank Sage, Parts Counter

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